There are plenty of hotels in the center of the city, tariffs do not really vary much; so, although the price may help you make a decision it should not be the only criterion.
Hotel Mamá Carlota is a family owned hotel, this is our little baby, and we are proud to say that we take very good care of it and that means taking very good care of our employees and our customers.
Our rooms are spotless, the mattresses are super cofmy and the towels are soft.
Our amenities are top quality
Our personnel is ready to assist you always with a smile
We will provide you with fresh fruit in your room 
Our breakfast is delicious and prepared with fresh produce
On top of that, we care about the environment: we produce our own energy!
 

Booking direct makes sense!

A large amount of customers uses Online Travel Agents (booking, expedia, etc) to book their stays instead of using the hotel website or contacting the hotel directly by phone.
For small hotels, like ours, it means paying large commissions to them.and being hand tied to offer better deals to our customers.
 

Consider Booking Directly For Your Next Hotel Reservation. Why?

1. Best prices guaranteed

Price is one of the most important variables that we take into consideration when making a hotel reservation. Nowadays, the web provides a platform for numerous third-party booking services who all claim to offer the best price. But, do they really? 

Reality is, hotels tend to offer the best rate when guests book directly with them. At the same time, hotels are very clear about their prices in order to avoid any misunderstandings that might affect the guests’ experience. Because of this, when you book directly with a hotel, prices are final and free of hidden fees. 

Book a great vacation at Hotel Mamá Carlota reserving directly through our webpage, in person, Whatsapp, email or by phone and you will ALWAYS receive the best offers available. We are so confident you won’t find a cheaper deal elsewhere that we will price-match any offer you find. In order to be eligible for a price match, you must provide a copy of the official quotation you were given for the exact same stay.

2. No hidden commissions or extra costs

You can avoid any hidden commissions and extra costs when you reserve directly with the hotel, and be sure of total transparency, benefiting from the best prices with no hidden extras.

If you choose to book a hotel reservation through a third-party website, look carefully at the final price at the time of checkout, which should include taxes and any booking fees that may apply. 

3.More Flexibility to Request Special Arrangements

At Hotel Mamá Carlota we take your stay personally. Our goal is that you feel welcome in a comfortable, relaxed environment. When you book directly with us, we’re able to enhance your experience and accommodate special requests so that you have the best possible stay.

4. Your Reservation is Confirmed Instantly and Securely

When you book directly with a hotel, there’s no risk of discrepancy regarding availability. Additionally, your reservation is confirmed in the moment and you know that you’ll get exactly what you booked. 

5. Reservation Conditions and Policies are Transparent and Oftentimes More Flexible

Most of us are accustomed to accepting policies without reading them. We tend to check the little box agreeing to certain terms and conditions without much thought because policies are usually long and written in a very technical language. 

Transparent and clear policies are very important for hotel reservations. However, policies can change depending on how you book, even for the same hotel. Typically, hotel policies are more clear when booking directly with the establishment and terms and conditions regarding cancellations and modifications may be less strict. 

6. You’ll Receive Personalized Information and Attention Regarding Your Trip

You might have a few, or maybe a lot, of questions that need to be answered in order to plan your trip. Many travelers have shared their experiences and provided information online about most places in the world. However, there’s nothing like the advice of a local. 

Hotel personnel are locals that strive everyday to make the experience of their guests special. No online service can beat that. When you book directly with a hotel, your relationship begins in that moment. This relationship is important to be able to offer personalized service and curated information regarding activities and experiences that contribute to an unforgettable experience. 

We hope the next time you reserve a hotel room you’ll consider reserving directly.